CLIENT CHALLENGE – One of our client is a large Health governmental organisation. The initial project scope covered the mapping and costing of existing procurement business processes with a view to enable electronic exchange of information between internal customers, external customers, and suppliers.
APPROACH
We used an Enterprise Reference Architecture methodology to address this challenging task. The apparently simple project scope and the current problem faced go far beyond simple process change and required deeper organisational transformation at all levels.
RECOMMENDATIONS & OUTCOMES
Using a white-board approach, BvW Global’s team documented all existing purchase requisition processes to payment processes (none had been previously documented). Each of the processes were broken down to the activity level and to the individual task.
Our team then applied Activity-Based Costing to cost each task, activity, and process prior to making process redesign recommendations, and aligning them to Oracle capabilities.
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